Legal

Refund Policy

Last updated: January 2025. We want you to be completely satisfied with your Campus Compass purchase.

7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee on all paid plans (Pro and Enterprise). If you're not satisfied with your purchase for any reason, you can request a full refund within 7 days of your purchase date.
  • Applies to first-time purchases only
  • No questions asked - we trust you
  • Refund issued to original payment method
  • Processed within 5-10 business days
How to Request a Refund
To request a refund:
  1. Log into your Campus Compass account
  2. Go to Settings → Billing
  3. Click "Request Refund" next to your active subscription
  4. Select a reason (optional) and confirm
  5. You'll receive email confirmation within 24 hours

Or email us directly at billing@campuscompassapp.com with your account email and "Refund Request" in the subject line.

Eligibility Criteria
Refunds are available if:
  • Request is made within 7 days of purchase
  • It's your first purchase (no previous refunds)
  • Account is in good standing

Refunds are not available for:

  • Accounts with previous refunds
  • Requests after 7 days
  • Accounts suspended for Terms of Service violations
  • Subscription renewals (only initial purchase eligible)
Refund Processing
Once approved:
  • Refund issued to original payment method (card, bank transfer, USSD)
  • Processing time: 5-10 business days
  • You'll receive email confirmation when processed
  • Subscription access continues until refund completes

If you don't see the refund after 10 business days, contact your bank/card issuer first, then contact us.

Subscription Cancellations vs Refunds
Cancelling your subscription stops future billing but doesn't refund past payments. For refunds, you must request within the 7-day window. You can cancel anytime in Settings → Billing → Cancel Subscription.
Failed or Duplicate Charges
If you were charged incorrectly (duplicate charge, wrong amount, unauthorized):
  • Contact us immediately at billing@campuscompassapp.com
  • Include transaction ID, date, amount, and last 4 digits of card
  • We'll investigate within 24 hours
  • Incorrect charges refunded in full, no 7-day limit
Payment Methods & Currencies
We accept payments via Paystack (cards, bank transfer, USSD) in Nigerian Naira (NGN). All prices include applicable taxes. International cards may incur bank conversion fees.
Contact for Billing Issues
For any billing questions or refund requests:

We aim to respond within 4 hours during business hours (Mon-Fri, 9AM-6PM WAT).